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Verizon 7500 User Manual

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VersaLink 7500 Gateway Troubleshooting
You can use the Power, Ethernet, DSL and Internet lights on the front panel of the Westell VersaLink
7500 gateway to help diagnose a connection issue with your Westell gateway. Follow the steps below
to diagnose and test the possible solutions for any connectivity issues you are experiencing.
1. Has your Service Ready Date
passed? Verizon High
Speed Internet is not available until Verizon Online
activates your line.
2. If you're using only one computer, restarting your
computer can help you re-establish a new connection.
3. Use the power switch to turn the power off on your
VersaLink 7500 gateway, wait 15 seconds, and then turn
it back on. Wait an additional 45 seconds so the gateway
resynchronizes with the server and then try connecting to
the Internet. This will fix most gateway connection issues.
4. Is the Power light illuminated?
• Light is green: The VersaLink gateway power is
on. Go to Step 5.
• Light is off: The gateway isn't getting power
• Light is solid red: Power-on self test
5. Are any Ethernet lights illuminated (E1, E2, E3, or E4)? If you have a completely wireless
network, you may not have any cables plugged into the Ethernet ports. If that is the case,
skip to Step 6.
• Light for the port where a cable is connected is green: The Ethernet connection
between the gateway and your computer is established. Go to Step 6.
• Light for the port where a cable is connected is off: No link is established
between the VersaLink gateway and your computer.
6. Is the DSL light illuminated?
• Light is green: The connection between the gateway and Verizon Online is
established and traffic is passing through the gateway. Go to Step 7.
• Light is off: The link between the VersaLink gateway and Verizon Online is not
connected.
7. Is the Internet light illuminated?
• Light is flashing green: A connection has been established to Verizon and IP traffic
is passing through the VersaLink 7500 gateway. Continue with Step 8.
• Light is off or red: The connection to Verizon failed
.
8. Disconnect all networked computers and restart the main computer. Reconnect the other
computers one-by-one to locate the problem.
9. If you have completed all the diagnostic steps and still can't connect to the Internet, please
contact the Verizon High Speed Internet Support Center.
VersaLink 7500 Gateway Troubleshooting 1
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Summary of Contents

Page 1

VersaLink 7500 Gateway Troubleshooting You can use the Power, Ethernet, DSL and Internet lights on the front panel of the Westell VersaLink 7500 gatew

Page 2 - Support Documents

Verizon Online Support Documents What is the Service Ready Date? The Service Ready Date (SRD) is the day your Verizon High Speed Internet signal is a

Page 3

Verizon Online VersaLink 7500 Power light is off 1. Verify that the power switch is in the on position. 2. If the Power light is still not green, ve

Page 4

Verizon Online VersaLink 7500 Power light is red The Power light may be red for a few seconds while it runs a power-on self testing routine. 1. If

Page 5

Verizon Online VersaLink 7500 Ethernet lights are off If the light is off for the port where the Ethernet cable is connected: 1. Disconnect and reco

Page 6

Verizon Online VersaLink 7500 DSL light is off 1. Verify that your phone line connection to the DSL port of the gateway is secure. 2. If the light

Page 7

Verizon Online Check for network adaptor problems using Device Manager 1. Right-click the My Computer icon on the desktop. 2. Select Properties from

Page 8

Verizon Online VersaLink 7500 DSL light is off 1. Verify that your phone line connection to the DSL port of the gateway is secure. 2. If the light

Page 9

Verizon Online VersaLink 7500 Gateway Troubleshooting 9 VersaLink 7500 Internet light is off or red If the VersaLink 7500 Internet light is off or s

More documents for Routers Verizon 7500

To view the document Verizon 7500 User's Guide
Verizon 7500 User's Guide (126 pages)

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